Conversational AI/Chatbots



What are Chatbots?


  • • Chatbots use Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) to evolve in every interaction, adapting to the needs of the customers.

  • • The bots are designed to automatically engage in conversation through messaging apps, chat windows, websites, and increasingly through voice.

  • • Intelligent conversations with ability to gather and process information, and integrate with backend systems results in smart digital workforce or virtual agents.

  • • Equipped with advanced and highly responsive AI, chatbot manages multiple conversations simultaneously – eliminating the prolonged waiting times and facilitating human workers to focus on high-value work.

  • • This state-of-the-art solution, integrated with problem solving algorithms and coherent information analysis, builds stronger digital relationships with customers.


    • about


    How our Chatbot/Voicebot Makes Business More Efficient?



    • • Our Chatbot/Voicebot helps automate complete business processes. It improves from experience without writing more code

    • • Chatbot/Voicebot facilitates businesses to dynamically manage changing demands and improve efficiencies

    • • Our intelligently designed Chatbot/Voicebot has demonstrated the capability of processing customer requests with highest levels of sophistication and accuracy across various domains and industries

    • • Our AI-enabled Chatbot/Voicebot facilitates enterprises to achieve business goals by systematically organizing interactions and interpreting user needs through natural human communication

    • • This error-free technology reduces overhead expenditures and open opportunities to invest in significant business ventures across the globe in multiple languages

    • • Data security is our absolute priority, and we follow strict adherence of your info security policies, as well as our ethical and professional standards



    Benefits for Company

    • Cost Saving

    • Agent Productivity

    • Customized Alert

    • Logs data for personalization

    • Analytical Dashboards

    • Faster Implementation

    • Flexible, Accurate, Secure

    • Ability to handle volume fluctuations

    Benefits for End User

    • 24/7 Multi-lingual Operations

    • Higher Accuracy

    • Improved Experience

    • Personalized Service

    • Replies Instantaneously




    Use Cases:




    Customer Service or Employee Helpdesk:

      AI based virtual agents for customer or employee support can help enhance user experience and save cost of servicing.
    •   • Virtual Agents enable seamless interaction with users and offer personalized experience around the clock
    •   • They assist end users with their questions and requests, for example, resetting password, troubleshooting basic issues, or software installation
    •   • They transfer communication to human agents or raise issue tickets for manual intervention

      IT Helpdesk:
    •   • IT Service Management and Troubleshooting
      •   - Ticket Creation and Ticket Status request
      •   - Issue Resolution, Notification and Alerts
      •   - Reset password for device, system and network
    •   • FAQ Management
      •   - Starting a job or a process, and checking status

      Sales (Lead Generation & Qualification) Chatbot:
    •   • Chatbot can be deployed in both B2B and B2C settings to get prospects to engage with a company and turn them into customers
    •   • Chatbot can ask the right questions and help website visitors/users narrow down products or services that directly relate to their interests

      Chatbots in Healthcare:
    •   • Chatbots helps patients get their billing and other questions answered, as well as get their appointment set up
    •   • Chatbots help to submit a prescription to pharmacy, manage refills and get status

      Chatbots in Manufacturing, Telcom and Retail industry:
    •   • Chatbots help employees with customer service tips, product and services info, or troubleshooting tips to fix equipment

      Knowledge Sharing and Idea Generation:
    •   • Chatbots are used by employees to generate, approve and implement ideas
    •   • Chatbots are used by employees to share knowledge, calculate cost, explain acronyms, etc.

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