Primary Location USA  Job Category Intelligent Automation

Position Description

The Director of Intelligent Automation works closely with the Sales and Delivery teams, designing and implementing automation strategies and solutions for Hyper-Botz clients across multiple industries and global locations.

He or she will report to the Global Practice Head of Intelligent Automation, and will play a critical role in driving the growth and delivering projects in North America through quality solutions in a fast changing global technological environment

Responsibilities

• Managing client engagements / projects and delivering quality solutions for our global clients
• Working with sales team to tailor automation solutions to client needs. Solutions may include different Intelligent Automation components, such as Process Mining, RPA, chatbots/conversational intelligence, Machine Learning, etc. Collaborate with Sales in the creation of presentations and proposals /responses to client RFPs and RFIs.
• Partner with Hyper-Botz’ offsite delivery managers, advising in managing RPA projects, designing and leading or supporting Automation Centers of Excellence and Citizen Developer programs as needed.
• Work with senior and mid-level client managers, leaders, and teams
• Collaborate in the creation of project artifacts; templates for business and functional requirements, user acceptance, and procedures documentation.
• Collaborate in global programs, proposals or projects with sales and delivery teams, as needed.

Experience & Qualifications

• Bachelor’s degree required, MBA or other advanced degree preferred
• 10+ years working in the financial services industry in Technology and/or Operations. Experience working in Health Sciences, Healthcare, BFSI. Experience in Manufacturing, Retail and other industries is a plus.
• Demonstrated experience of managing RPA projects with products such as Automation Anywhere, Blue Prism and UiPath. Certification with at least one of these products is required.
• End-to-end RPA experience, including process mining, discovery, business analysis, documentation, development, testing/quality assurance, implementation and post implementation is required.
• Experience working on business transformation and/or process automation projects or programs is preferred.
• Experience with RPA governance, including Center of Excellence and Citizen Developer Programs is preferred.
• Experience working in large IT services and/or consulting is preferred. Structured thinking and consulting mindset is a must.
• Ability to do a robust planning and proactive communication, client-centric, sense of ownership, can-do attitude, and sense of urgency.
• Ability to identify areas of opportunity and drive improvements.
• Experience, certification or training in process or task mining such as Celonis, Signavio and UiPath Gold is a plus.
• Experience, certification or training in low-code no-code platforms such as Boomi, Appian, Aheyu, Redwood, Unqork is a plus.
• Ability to manage multiple activities simultaneously and plan / prioritize accordingly.

• Global experience, including working experience with global teams and/or locations is preferred. Multi-language skills are a plus.
• Strong interpersonal skills, with evidence of working in collaboration across large organizations in Financial Services and/or Health sector.
• Knowledge of Machine Learning/AI, Conversational Intelligence/chatbots OCR/unstructured data tools.